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Thursday, June 30, 2011

Thank you, Charlie from Bellaire Air Conditioning (a reliable and efficient Houston company)

This post isn't likely to be useful to anyone but my neighbors in southwest Houston, particularly in the Bellaire-Meyerland-Sharpstown area. But for their benefit, in this and future summers, I have this first-hand report to share:

Sometime between 6:00-8:00 p.m. last night, my air conditioner stopped working.

I instantly broke out in a full-body sweat. Even before it had gotten hot inside the house, I was panicked — imagining that I might well have to wait until after the July 4th holiday weekend before I could get it repaired.

Shortly after 8:00 a.m. this morning, I phoned Bellaire Air Conditioning and Heating, "a family owned and operated business serving Houston since 1968." It's an authorized Trane dealer (which corresponds to my AC system), and it had excellent customer reviews on the web — plus it's only a few blocks from my house. I was favorably impressed with the company from my web research, including the contents of their very professional website, and from my initial phone contact to report my problem.

By 10:15 a.m., I'd received a call back from their technician, "Charlie" (whose surname I neglected to get), advising he was en route. When Charlie arrived a few minutes later, he was polite and to-the-point. Even my dog liked Charlie.

By 11:30 a.m., my AC was fixed and, indeed, performing much better than it had before it broke down.

I doubt that Bellaire Air Conditioning and Heating — or any business of their sort — can guarantee that kind of turn-around for every customer all the time. But I was very, very impressed. And if my blog has earned any credibility with search engines since I started it in 2003, I'll be quite pleased if this endorsement scores high in any search results for reliable and efficient Houston air conditioning repair companies. Bellaire Air Conditioning will certainly get my future business, and I'll have no trouble remembering the company URL — bellaireair.com.

Thanks, Charlie. I hope you have a great Fourth of July.

Posted by Beldar at 01:32 PM in Technology/products | Permalink


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(1) Gregory Koster made the following comment | Jul 3, 2011 1:51:24 AM | Permalink

Dear Mr. Dyer: With me, it's my auto insurance agent. What a great feeling to know you can get reliable service from someone. Congrats.

Sincerely yours,
Gregory Koster

(2) Paul_In_Houston made the following comment | Jul 3, 2011 11:48:56 AM | Permalink

As long as we are plugging people we can count on, I've had very good luck with the auto repair place I link to in $446.99.


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